Xfinity modem noise

Xfinity modem noise. I believe that has to be done by Comcast, per instructions from the modem manufacturer. Here is what my cable modem status is looking like: It took 10 tries to speak to a human being at the 800 number. @va2124 - Sounds like you have Xfinity provided XB7 Gateway, (and the list of approved modems is for BYOD or what Xfinity calls COAM), based on their information page XB7 has "Maximum Data Throughput: 2. I've been through all the suggestions on the no dial tone help/support page. Now we do not recommend opening our modem to vacuum it. My ping randomly shoots from a very stable 30 ms up to 120-150 ms for a few seconds and this happens very frequently. This links to another page which gives specific recommendations for third party modems based on the speed of your Xfinity plan: Device Info - Xfinity. I read that the XB7 or XB8 might be quieter. 1 Cable Modem for its easy setup, reliability, and affordability. Xfinity modem keeps Some of the modems/gateways have a fan that may be making some noise. If you notice that the fan is making a lot of noise, then it’s likely that it needs to be blown out with some compressed Anyone have any hacks or fixes for the fan noise coming from the xF1 Advanced Gateway? Model is CGM4140COM. I On a side note, I've read on the Xfinity forums that the specific tolerance range for upstream power is: Upstream Power Level: +25dBmV to +54dBmV. So I purchased a new modem, one on the Xfinity recommended list , the Hitron CODA Docsis 3. 1. Why is my noise filter The modem can make some noise while it’s powered on, but it shouldn’t get loud. When upgrading my internet speed my XB6 was swapped out for an XB7. @dhoughto Hello and thank you for reaching out over our Xfinity Community Forum. Click the "Signal" tab. I recommend never renting the equipment from Get online support for Xfinity products & services. • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. Learn more about activating your Xfinity Gateway or an approved customer-owned third-party modem using the Xfinity app. They have acknowledged there is a problem but the individual techs do not know how to solve it. The "Xfinity Support" graphic replaces the "To:" line. I checked my connection at the modem, tried to tighten the cable The "Xfinity Support" graphic replaces the "To:" line Type your message in the text area near From the sounds of it Comcast knows there is an issue and they are hiding it from the public. Xfinity support is always here as well if you have any questions or Your Comcast cable modem requires a certain level of signal strength in order to provide you with consistent and reliable service. It happens everyday wifi company ever I’ve had technicians come out had to call customer service over and over to send signals to my modem and this internet connection keeps going out over and over and they still Find outage information for Xfinity Internet, TV, & phone services in your area. V. Thursday, August 11th, 2022 3:04 PM. Xfinity Gateways and xFi Gateways are all-in-one devices that deliver internet and voice connectivity, whole-home WiFi coverage, network security, control and speed for the ultimate What to Do to Stop the High-Pitched Hissing, Buzzing or Other Noises Coming From Your Router. What if my Xfinity box and surround sound system do not have compatible ports? If your Xfinity box and surround sound system do not have compatible ports, you may need to use an HDMI audio extractor. The "To:" line prompts you to "Type the name of a person". I started with an MB8600 modem and an ASUS RT-AX92U router. 2. But I don't see the MoCA light on the TL-MC84 adapter. I was not able to resolve with Xfinity support via chat. We Recommend. Hi, I got Xfinity less than a month ago and have had nothing but issues with it since then. 0 modem. I wonder if the issue is the signal coming into the house. Shop Xfinity offers, pricing and packages at the right price for your needs today! This NETGEAR Nighthawk ultra-high-speed cable modem for Xfinity Voice (CM2050V) delivers the gigabit-speed cable Internet and perfect call clarity. HA HA waiting for 3 days now. By definition, these two stats can only I was just sent a new modem, I believe the XB6, and I hate that the fan is running all of the time. Someone from Xfinity was supposed to call me. 5 Gbps plans for the fastest speeds. st/3pdk6cf. From what I read it is a batch problem and they should be silent. Businesses pay Comcast to have their advertising reach people who are more likely to buy their products, but only Comcast would know exactly who those customers are. Technical Assumptions. I've tried resetting the box through the app and even unplugged it and let it chill for a while before plugging it back Skip to main content. Skip to main content. 100. 5 Gbps", and if you think its not good enough for your service, you could try exchanging it at the local Xfinity Store for an XB8. The system also mentioned that there were errors on the modem. I replaced the modem for a Netgear CM2050V, purchased a hefty pfSense router, and installed MoCA adapters (completely isolated from the modem's coax line). New to the Community? Start Here. Older modems were able to tolerate signal noise better. We recently installed the 3rd generation white Xfinity gateway for higher internet speeds but while the internet performance is as expected the unit is definitely injecting a repeating high pitched pulsing or clicking noise into audio streams on the computer. Gateway "humming" and hot. Disconnected and reconnected the coax cable but still having the issue. I'm in Illinois. There are other signal stat figures that can't be read by the modem. " I recently got this modem, it is up high in a completely open space, bottom and left side are cool, top, lower back and the entire right side is hot, not warm, hot. Speeds are between 8 and 200 to an iPhone connected to the wifi (not perfect but it shows the speed roller coaster). 1 cable modem with voice supports all of today's Internet service plans and is designed for the high-performance Internet in the future. The network is solid. If it's just your WiFi that's affected then an Ethernet cable will help. There are two ways to do this. I recently replaced my Arris Surfboard SB8200 modem that I have been using for several years. It can be heard even when the TV is not on. I've had the box for quite a while and i am assuming it might need When I called xFinity to get help, tech support told me that the issue is likely my modem because it is "end of life". Perhaps there is noise ingress into the line(s) / an upstream channel-return path impairment somewhere.   It started after I upgraded my internet and got a new modem. My problem was the modem was on carpet so no air was able to get in from the bottom to circulate. Many users have praised its compatibility with Xfinity services, allowing them to save money on rental fees. We can definitely swap it out for you at no additional cost. CM2050V includes two telephone ports that automatically prioritize voice over the Shop for xfinity compatible modem at Best Buy. Given that it was an intermittent issue, find it unlikely that an electronic device could work for a few days straight but then on many days would reboot multiple time. Learn how to change your WiFi Channel by using the Xfinity app. It was better before they came out here t I have constant static and piping noise on every call I make and receive. I put the modem on a small coaster tile and now it is running much cooler. My Xfinity modem/router combo keeps shutting off randomly. @pita13 wrote:. I am at the point where I have to unplug the box when not in use because the sound is so Skip to main content. I now have (my 2nd) Arris S33, and a TP-link deco AXE5400 pro mesh system. I saw a thread about the Motorola mb8611 dropping a signal. The issue I am having is regarding the cooling fan on the modem. 2 years ago. New modem - Same upload speeds. This Skip to main content. Visitor • 2 Hi all, I am trying to stop my XFINITY white modem from broadcasting wifi. I rent modem from Xfinity, so there's no cost for modem change. Xfinity For full functionality of this site it is necessary to enable JavaScript. An Xfinity technician came out and checked the speed of the cable going into the modem, which was Adding Modem stats from this morning after Xfinity tried tweaking modem. The only Wyze device I own is the plug you helped me program successfully. 8/25/2024: My speeds drop to single digits. However, I have an RF meter Find the bridge mode option: Look for an option to enable bridge mode in the Xfinity modem’s settings menu. I too do not see the xfinitywifi SSID broadcasting, nor the XFINITY SSID. Based on the number of ports your modem has, it sounds like you currently have our XB6 wireless gateway. 1 Multi-Gigabit Cable Modem | Approved for Comcast Xfinity, Cox, Spectrum & More | 2. Constant internet Hi there and welcome to Comcast. Your Home Network. Extreme cost savings - Owning your own modem typically saves the home $168 per year in monthly rental charges. It does not spin while working normally. For reference, the plan I have with Xfinity is for 200mbps If your ISP allows you to use your own modem, the Arris SURFboard S33 is the best of the DOCSIS 3. What is the exact make and model number of the modem / gateway device ? Is this with a WiFi connection ? In the morning I rebooted the modem and router and all were back to normal. If you have questions about your services, we're here to answer them. Using the WPS button and performing a factory reset will only affect the WiFi network. My wife and I work from home so this is a big deal. Tech did stick around and said we got 89% of our speed plan. I have never actually seen a cable modem/gateway provide Upstream SNR or Upstream Receive Power. Sorry, this post was deleted by the person who originally posted it. Low upstream power levels. FLOBCLOB. I sent modmail about this last night. They said there was noise coming from my house causing the issue. The "Xfinity Support" graphic replaces the "To:" line • Type your message in the text area near the bottom of the window • Press Enter to send it. It cuts out 3 of the 4 available upstream channels to Identify multiple ways to connect to your television, home theater, or audio system. Restarted modem. Sleepless_In_Sudbury • I would personally get the S33. 6. Is it possible for me to get one of those instead? I would like to just swap it out at my nearest Comcast store ASAP, but since I can't get a direct phone number for them ARRIS - SURFboard DOCSIS 3. Do we have any technician from xfinity here to clear the waters? Buy your own modem. ARRIS - SURFboard S33 32 x 8 DOCSIS 3. Worked fine until earlier today so that’s a whopping two weeks. The internet appears to be rock solid, except for some irregularities reported by the modem and router. Do I have the setup incorrect? Any suggestions? Please copy all of the text in its entirety of the *Downstream Power Levels*, the *SNR's* (Signal to Noise Ratios), and the *Upstream Power Level* numbers and paste them into your next post. If that doesn't immediately pull up a diagnostic page, you should consult the extensive list of broadband hardware at SpeedGuide. To send a direct message you may need to: Click "Sign In" Click the "direct message" icon Recently I noticed my XFi Advanced Gateway XB6 is making loud humming noises, I’m unsure when it started, I only noticed it recently due to moving my PC setup my the modem. I hope that helps. It cuts out 3 of the 4 available upstream channels to stop the Learn how to improve your WiFi home network performance. Please include your name and address and I'll be happy to help. Apparently Xfinity pushed some firmware update that my old box couldn't handle and stopped working. Finally, test the connection by playing audio or video through the Xfinity box. Try typing 192. CCDaryl +18 more. In the past couple of months or so, we've been getting frequent drops in our internet for several seconds at a time. Find outage information for Xfinity Internet, TV, & phone services in your area. I wanted to ask if you could send another XB6-T. However there is a loud hum ongoing 24/7 and it is also quite hot to the touch (more than just warm). I've dusted it, moved it, nothing has helped the noise go away, its very loud at times. There is no fix other than to get it swapped for another. My cable box making excessively loud fan noises for weeks now. The XB7 gateway does bounce back quicker than my old gateway but the problem appears to be squarely in the Xfinity network given the short cable run straight Some things that you can try before getting a tech visit; In a self troubleshooting effort to try to obtain better connectivity / more wiggle room, check to see if there are there any excess/unneeded coax cable splitters in the line leading to Hi, I got Xfinity less than a month ago and have had nothing but issues with it since then. hevy +9 more. Comcast's signal specs are the ones posted in the Connection Troubleshooting Tips Forum article, which says the Upstream Power Level at the modem should be between +35 dBmV and +50 dBmV. 1 Modem | 2. You can swap it at your local service center, or we can ship you a new one. He Said we needed new modems that support this speed. There you can narrow your search down by brand and model number to find Phone is wired to Xfinity modem. By following these steps, you should be able to troubleshoot and resolve most Ethernet cable connection issues with your Xfinity X1 Box. It comes with the latest DOCSIS 3. :) 0. I've heard a few complaints about the modem being noisy, but the one I tested was virtually silent. I chatted with an xfinity agent and rebooting my modem and router is not and will not solve the issue. I am really really annoyed by this already. There are two quick and easy ways to get your modem swapped. 5 Gbps Max Internet Speeds | Certified with Xfinity, Charter Spectrum, Cox & More | 10x Faster Than 7. Even putting something underneath it may help isolate any vibrations. Okay, What do the modem's signal stats look like ? Please copy all of the text in its entirety of the *Downstream Power Levels*, the *SNR's* (Signal to Noise Ratios), and the *Upstream Power Level* numbers and paste them into your next post. Learn how to change a home network's WiFi channel selection or mode. 1 modem capable of supporting Comcast's 2. Also, putting it on a different surface may affect the noise if it causes a shelf to resonate. So I upgraded to an MB8611 to handle the new speed, but my connection still dropped frequently. If your internet connection is affected then it won't. Top Upstream Signal to Noise Ratio: 31dB-Upstream Receive Power-2dBmV +2dBmV . Well, this Arris modem is August 2023: Xfinity service starts at my apartment with an MB8611 modem (which was approved as a third-party modem on Xfinity's list). Just to confirm, you are only hearing cracking and popping on calls received? When you make calls out, are you I have a Netgear modem and a TP Link router. Otherwise you risk grappling with multiple vexing issues until all of the DHCP leases are renewed. @Tatyana1 Good afternoon! Thank you for reaching out to our Digital Care Community! I can see how this would be a bit confusing. The sound should now come through your surround sound system. Updated Modem from SB6190 t C. Our current modem is less than 6 months old, but okay, I'll pick up a new Xfinity modem today. To find the best Xfinity modem and the best Xfinity router, we considered the maximum speeds they provide, DOCSIS technology, price, and customer reviews. Which would you prefer? Any devices that are hardwired to the old modem will need to be hardwired to the new modem. I’ve had Comcast/Xfinity for 15+ years and have never used their modem. Anyone have a point of contact, or a # with Welcome to the Xfinity community! Our community is your official source on Reddit for help with Xfinity services. I've restarted my modem. But if you want to be on the cutting-edge of modem tech, it’ll cost ya. 4 network? It says everything is fine. After a tech was at my fathers next to me - the tech explained we could get 1. Assuming the new splitter is ok, the fact that the modem and TV box both seem to impaired, it sounds to me like the problem is upstream of the splitter. After you see a network signal on your devices, try and connect Router/modem to use with Xfinity Internet. Any of these work for the network portion just fine. Is there a solution for this? I returned to Comcast/Xfinity a couple of weeks ago, The installer fitted the above futuristic looking modem which is working OK. I have tried Your Xfinity account provides helpful information about your equipment. ) Built for reliability - Motorola is a worldwide leader in technology people depend on. @janetteg . Xfinity Community Forum. Look at the numbers next to "Signal to Noise Ratio" in the Downstream section. I have tried, without success, to speak This article outlines steps you may take to prevent your Xfinity Internet device from overheating. If your home is an offending house that is feeding back to much noise, they put the noise filters on and either send you notifications that they need to get inside or wait for you to call in with issues. It appears the modem is rebooting and connectivity is restored when it goes through it's reboot. I've tried resetting the box through the app and have unplugged it and let it chill for a while before plugging it back in. Problem Solver • 828 Messages. 431. Internet dropping every day U. I asked an Xfinity agent if the fan on the XB7 is supported to run during use and they said it was (chat is attached to this post). We also offer the option to swap out I guess Reddit: Have you had good luck swapping out your modem that sounds like a jet engine? Is it worth another XB6-T? Or do they have a silent model? What do I do with this Yep. TV. However there is a loud hum ongoing 24/7 and it is also Let the modem boot up and make sure the internet light is lit up on the modem. " line and select "Xfinity Support" from the drop-down list which appears. com homepage. My smart tv wont load anything. Phone is wired to Xfinity modem. Are you able to send us a modmail, so we can review your signal quality and service? (https://comca. Today, it has been out for 4+ hours. Re: Modem unresponsive. After that plug the router in and let it boot up. Being that my upstream power fluctuates between 50-51. Said something needed to be corrected & he would submit a ticket for someone else to look into it in a week or two. 168. It runs flawlessly for a year until the week of 8/25/2024. 4. Thank you for joining us here on r/Comcast_Xfinity, your official source on Reddit for help with Xfinity services. So I called Comcast for support and they set it up on their end and said I was good to go, but internet and phone not working. Replacing the modem is fairly easy. An Xfinity technician came out and checked the speed of the cable going into the modem, which was This article outlines steps you may take to prevent your Xfinity Internet device from overheating. I even tried switching the co-ax cable to IN/OUT port. The only difference I can see from when it was on is that the “online” light on the modem is off. New Poster • 2 Messages. DOCSIS 3. It happens randomly throughout the day. 5 Gbps Max Internet Speeds | Next-Generation Upload Speed Optimized| 2 Year Warranty Hitron CODA56 Multi-Gigabit DOCSIS 3. (And working through all of the glitches may require multiple renewal cycles) This is complicated by the Xfinity routers because they usually default to one week lease renewals. He says he is here to install a "noise" filter for my X1 box. XB7 Cooling Fan Not Part of modem #2 I have had several calls to ARRIS, and they told me to have Xfinity change the Upstream Power Levels to within 41 - 51dBmV, and the most recent Xfinity Tech did that for the new modem. If you are unable to access your modem’s status page, you can contact Comcast Customer Support and ask the support representative for these values. You should get a reply here in your topic. However, I don't believe that I can do that on my end. Blowing some canned air may help clean it up. The best Xfinity compatible modems and routers. I am so sorry to hear about this negative experience you have been having thus far in getting the information needed to choose the best modem for your needs. But here's the thing I don't understand: But here's the thing I don't understand: The tech person told me that a malfunctioning modem can affect the performance of cable television because they share the same coaxial cable. 5 dbmV, is this why I haven't experienced any disconnects or modem reboots? This link will show you what is compatible with your Xfinity services: https://comca. 1 into your address bar and pressing Enter. I can’t recall the XB6’s humming being too noticeable, but I know the XB7 I have right now is Note: Not all modems will allow you to view the status page and some will have different URLs to access this info. You could try a few opened 12-egg cartons as a fence . Comcast already have their equipment in your house. I know its not my modem, the modem I replaced this with threw more errors. Thursday, April A technician came out today after we've had constant disconnection issues nonstop both with our Xfinity modem and the modem we purchased in hopes of fixing the issue (Netgear cm3000) Technicina ca Skip to main content. User rating, 4. Arris Modem drops internet S. Given the sudden appearance of the problem right after an outage, I of I have tried to ignore the noise/get used to it but it is bad. 9/7/2024: My External Coax -> POE -> Splitter -> Xfinity Modem (MoCA in-built to Modem and enabled ) First Floor: Wall Co-ax outlet -> plugged into TL-MC84 MoCa adapter on the MoCA port. Requires XFINITY from Comcast Voice service plan Note: Will not work with any other voice service except XFINITY Voice. I can't say, however, what it does to mini boxes that need to talk to the DVR. Just today, the modem reset itself to default. You can ensure the vents on the box are clear of dust or other debris. I have restarted my modem and they have come out a gave me a new phone and We recently installed the 3rd generation white Xfinity gateway for higher internet speeds but while the internet performance is as expected the unit is definitely injecting a repeating high pitched pulsing or clicking noise into audio streams on the computer. Comcast typically provides 10 I must physically go to the modem, unplug it, and let it set for about 30 seconds, then plug it back in to get it to work Skip to main content. You can take a trip down to any local Comcast service center or we can have the equipment shipped to you. I have the same issue, and searching here tells me it's pretty common. Maybe it will be more reliable. Thanks for letting us know the box fan is making a loud humming noise. This Perhaps there is noise ingress into the line(s) / an upstream channel / return path impairment somewhere. This option turns off its routing capabilities. 2 Gbps speeds. Generally, signal quality is degraded by adding too many splitters or deteriorated cables. Turn in the Xfinity rented hardware and use my own modem/router My modem is an Arris SBV3202, and I DO ha I have added Xfinity voice recently, but haven't been able to get a dial tone. user_5aawwt. Vvanguard. g. Does that mean there is a problem with the 2. st/39Yfosw) If you can include your name and service address this Here is Xfinity’s page on using third party modems: Using Approved Third-Party Equipment for Xfinity Internet and Xfinity Voice - Xfinity Support. 1 modem. Inspect the router and determine if the sound is there all the time or under Just got a CGM4140COM Modem/Router and it's making a lot of fan noise. Either way I would get that modem swapped out if the fan Hi, I recently received the XB6-T CGM4140COM and it is great but it is noisy. 5 dbmV, is this why I haven't experienced any disconnects or modem reboots? @Tatyana1 Good afternoon! Thank you for reaching out to our Digital Care Community! I can see how this would be a bit confusing. This morning after first drop I pulled the powe Skip to main content. U. Sometimes I catch it making noise, but for the last couple of days it just shuts off completely. I've done all the troubleshooting. X1. Contributor • 87 Messages. It is a model CGM4140COM from Technicolor. 0. I can go back over that line and try to find where it's loose or damaged, but for now the modem is happy on the line by itself. There are other Hi there, @user_86f838. My landline phone worked fine until yesterday and now has no dial tone. From what you're describing, it sounds like there is either a signal issue at your location or an issue with the modem. GerGar. Modem has been restarted multiple times both through the Xfinity app and the website. Type your message in the text area near the bottom of the window Press Enter to send it @user_bb801b Modem has been reset several times just like I did last month & continues blinking green. CCAshley1 +15 more. This absolute beaut’ from ARRIS makes our hearts go pitter-patter. I went to my XFINITY dashboard and disabled the hotspot there. At the very least we'd like an option to silence the beeping short of having to cycle through the Touch Screen Controller screens each time, but Xfinity told us there's no volume control for the beeping. 00. Getting Started. Type your message in the text area near the bottom of the window Press Enter to send it @user_b3c89a Xfinity/Comcast does not charge for service appointments to repair Comcast-owned facilities or equipment rented to you by Comcast. Xfinity has escalated and a higher level technician will be calling me next week. Offers. Arris SB8200 disconnects at the slightest signal noise. SureB +8 more. , sit it on a "cooling-pad" (2 or 4 fans to force air into the modem's intake vents) that is commonly placed underneath a hard-working laptop, helps reduce the fan-noise. I’ve gotten the my modem swapped with Xfinity about 4 times now and this is still an issue. I begrudgingly bout a new modem - the Arris SBV2402. 2 Messages. "Yes, it's a fan. Why is my noise filter causing packet loss/ degraded internet performance and how do I fix it? Skip to main content. That claim is based off one person's account of events. 1 year ago. X1 box making a loud hummin U. samzilla. I know the Skip to main content. Community Specialists will provide official support between the hours of 6:00am - 12:00am Eastern Time I have used 2 different modems, one router, and one modem/router combo. The guy claimed he was calling from xfinity and wanted to know how my modem was working. Cookie Settings. ARRIS S33 is our pick for the best modem for Xfinity. Hi there all. Quickly and easily access your email or voicemail right from the xfinity. (Savings described is for Comcast Xfinity and vary by service provider. - An "Xfinity Support" graphic replaces the "To:" line. If you have only our internet service, the modem does indeed have a built in router that can be disabled or enabled if need be, and each one of our modems has the ability to have phone service. I replaced the xFi modem today because it was a couple years old and did not support the download speeds on our plan. This makes most games nearly unplayable. Have you tried turning your modem off from the electrical outlet for about 1 minute and then plugging it back in again? 3. Please send over a Modmail Message with your full name and address for assistance. 4 has the Wifi signal icon showing, but the 5 does not. I'm trying to figure out if this is a modem issue or a cable issue - my internet keeps dropping intermittently. The fastest way would be to take it to your local Xfinity / Comcast store. I upgraded from my Netgear CAX30 AX2700 Modem/router to 2 separate units. 99 $229. The following Xfinity approved routers and modems will work with any Comcast plan: Best combination modem and router: Motorola MT7711 ; Learn how to reset (reboot or restart) your Xfinity Gateway, modem, or router. the only way to get the fan to stop is to unplug it which means it can't record kind of defeats the purpose of a DVR, but that's what i've been doing cuz My internet went out and Xfinity/Comcast came the other day to replace my modem. Noise Filter. We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more Restart your X1 Box and modem/router: Similar to Wi-Fi connection issues, a simple restart of your X1 Box and modem or router can often resolve Ethernet cable connection problems. effectively now) a coax distribution panel. Learn how to use the admin tool and change your WiFi network name and password. The upstream power level is controlled automatically by Comcast's equipment. It will also briefly go I have just upgraded from SB6183 that I have had for many years. 6 out of 5 stars with 1810 Maintenance techs sweep the node for noise and trace it back to it's source. I have the Xfinity modem and my service will randomly drop out and come back on with no rhyme or reason. On a side note, I've read on the Xfinity forums that the specific tolerance range for upstream power is: Upstream Power Level: +25dBmV to +54dBmV. I logged into the modem itself and disabled both 2. I think the fan is going out. So I requested a replacement modem, Shop for xfinity compatible modem at Best Buy. My XFi router is making a loud humming noise that prevents us from falling asleep. Second, the If your modem and service is not working ideally we need to take a closer look at your account. My modem is an Arris SBV3202, and I DO ha Skip to main content. Sign in. Find low everyday prices and buy online for delivery or in-store pick-up. Learn how to return Xfinity equipment. Is there a way to fix th Adding Modem stats from this morning after Xfinity tried tweaking modem. I do not see those SSIDs broadcasting. Instead, type "Xfinity Support" there. At a Comcast Service Center, you can pay your bill, manage your account, or subscribe to additional services. The computer has an audio interface connected that connects to two studio monitor type No change. For example Facebook and YouTube work but twitter does not. Many times, when you have problems with your Xfinity router, the first thing that you should look at is the fan. OK no problem Purchased two Arris S33 modems. 2mbps. user_5992f1. Certified for Xfinity Triple Play. I called it in and the system did a reboot (which I've done multiple times)but it's still an issue. The clicking I have constant static and piping noise on every call I make and receive. Channels 27 & 28 clearly have noise issues. The cables from the landline 1. The landline handsets are charged and being on or off the hook doesn’t make a difference. Learn about downloadable Xfinity User Manuals. It's done thi Skip to main content. no dial tone on landline. davemass. If it gets dusty, it may get out of balance and make some noise. 1 Multi-Gig Cable Modem with 2. Home Phone Service & Equipment. We have made changes to keep employees safe so response and call I returned to Comcast/Xfinity a couple of weeks ago, The installer fitted the above futuristic looking modem which is working OK. Is your network password-protected? Customer: yes Technician's Assistant: Is the speed problem consistent or is the network slower at certain times of day? Customer: hard to tell I would not call it a speed I had the same issue and after some research realized that the air comes in from the bottom and then is expelled through the top via a weak fan. Press Enter to The Comcast modem is very expensive for its capabilities, if you are comfortable enough to get your own equipment, you will be better off. I'm sorry to hear your modem is constantly making noise. These are as equally important in My internet went out and Xfinity/Comcast came the other day to replace my modem. 5 Gbps Ethernet Port - White . 1 service, otherwise this modem will only work as a DOCSIS ® 3. Learn about reporting issues with your Xfinity services. You have reached a team of people here who are happy to help! To send a "Direct Message" to Xfinity Support: Welcome to the Xfinity community! Our community is your official source on Reddit for help with Xfinity services. 1 technology, which is just what you need to get the most out of your Xfinity Gigabit Extra or Gigabit Plus plan’s 1,200 Mbps download speeds. I will once again hard reset my modem, mainly to clear the logs and current results. Tuesday, I would expect a first-party device (XB8 in this case) to provide the best support, hence provide the most stats, including "Upstream Signal to Noise Ratio" and "Upstream Receive Power". It is really annoying! Calling Comcast or sending a private direct message is not helpful. Cannot make or receive calls now. " (Upstream Signal To Noise Ratio), and the "Upstream ICFR" (In Channel Frequency Learn how to use your own router in combination with an Xfinity Wireless Gateway. Have had both for over a year now. If I don't hear anything by Tuesday next week (Nov 28), I will proceed with this guess, My tv box has just started making a very loud humming noise in the past week. After hours on the phone with Xfinity they just told me to wait and see if speed increases (face Then one cable comes into the house in the opposite corner where I installed the splitter to go to TV box and modem. Below I've listed what are considered acceptable power levels for Xfinity. The xfinity assistant, per usual, is not helpful and keeps basically hanging up on me and telling me to contact it 24/7. 8/31/2024: A tech comes to my apartment building, changes some wiring, and my speeds are back to normal . Replaced with Netgear 2050v. It is a very finicky modem as I have read. While numbers I've also done it with the eero in bridge mode, or the Comcast gateway in bridge mode. The same issue continues to happen however. Reply reply     TOPICS. st/2Se9lcy has some other great options for swapping the box. Fritzer Xfinity internet is in and sounds like a widespread internet outage across usa. Select "Xfinity Support" from that list. Biggest complaint is that the Comcast DNS server is very slow, and you can not change the DNS used by the Comcast router, a slow DNS server is a big bottleneck, there is many alternatives to Comcast DNS, but I am having the same issue of sound cutting in and out on all TVs. Generally, Click the "Signal" tab. I switched my old modem got from 11/2019 to the latest model last month, and the new modem was only warm even when it's busy. Home. To have the equipment shipped please send me a private message with your Hello, I updated my modem and switched to our second coax line (leading from the box to our network closet) after seeing increased line noise over the past few months. Paying $250 and up for this poor service is terrible. My internet went out and Xfinity/Comcast came the other day to replace my modem. It started off sounding odd but possibly legit and then started sounding a lot like a scam phone call. Xfinity Community Forum . Higher is @BruceW Comcast tech came and used an ingress meter to locate a lot of noise on one of the lines inside the house, so we disconnected that one from the splitter. Modem has been restarted multiple times both through the Xfinity app an. • Downstream Power Level: -10dBmV to +10dBmV is acceptable for modems. Phone calls from 904 to 401 cracking , popping , disconnecting constantly. Internet. Noise coming from new xfinity router/modem. Router that will replace Xfinity routerThis is what you need to bypass Xfinity router and stop paying a monthly fee for their router. Woke up this morning to my cable box making excessively loud fan/HDD noises. So I requested a replacement modem, I received it and set it up, and again the fan does not spin while under normal use. Question • Home Phone Service & Equipment. We definitely want to get this resolved for you as I know how important it is to have your Xfinity Voice phone up and running. Enable bridge mode: Once you’ve found the option, select and enable it. Regular Visitor • 4 Messages.   Xfinity sent me a new modem b Customer: Good morning, my xfinity router is making strange noises. Type your message in the text area near the bottom of the window. com. ARRIS Surfboard S34 DOCSIS 3. Still no dial tone on the Learn about downloadable Xfinity User Manuals. The Xfinity field tech had no idea what was causing the interference, nor did he have any tools for identifying the source of the interference. Comes with a 2-year warranty and free support from our team of USA technicians. I did the same check with the replacement as I did with the original XB7 and the fan runs I replaced the xFi modem today because it was a couple years old and did not support the download speeds on our plan. It happens almost everyday, so tired to configure it over and over again. The agent at Comcast technical service looked for a long time but could not find a record of any maintenance or outage. Said that the updates that were sent to it didn't work and asked me about the lights and what was blinking on my Hi there all. I have reset modem multiple times and even went into Xfinity store and got a new one and had the same problem. " (Upstream Signal To Noise Ratio), and the "Upstream ICFR" (In Channel Frequency Response). The noise is really grating. Love how these things always happen on a weekend when no one is open or available to actually be helpful. Your Comcast cable modem requires a certain level of signal strength in order to provide you with consistent and reliable service. IN every case that I got rid of the Comcast gateway or put the Comcast in bridge mode, I was only using the DVRs. I tried on multiple pc’s and phones. Valheim If your Internet service is working well, don't sweat the upstream power numbers. Xfinity Community Just got a call from a local number. Only strange thing is, when I go into the Wifi settings, the 2. But I don't know how to turn off the Xfinity wifi radio/transmitter. Hello, I updated my modem and switched to our second coax line (leading from the box to our network closet) after seeing increased line noise over the past few months. I reboot it, but it only stays connected Skip to main content. Please Hey there, user_cng5g2, thanks for reaching out through Xfinity Forums regarding your issue with your dial tone. 99 Your price for this item is $177. Upstream Signal to Noise Ratio (uSNR): >31dB . Offers 2 phone ports for Xfinity Voice. Fan on xfi gateway very I've been battling Xfinity internet issues for years. Comcast sells targeted ads on its own websites "and other digital properties," which would include NBC and various regional sports networks. First, we can help with ordering a replacement modem for you through our Digital Care channel for self My modem is making a loud cracking noise that is audible over the TV when sitting watching it. This of course is never the experience we want for you, or any other loyal, valued member of our Xfinity Comcast didn't declare war on Tor. There is a modem in the basement for the telephone only and a modem & router upstairs at the other end of the cable for the PC and WiFi. I want to get rid of my old Wifi router, but I can't if the Xfinity modem won't so 2. I have restarted my modem and they have come out a gave me a new phone and modem. Once the new modem was set up I was only able to connect to certain websites. user_86f838. Just started this morning,the fan on the gateway started to make a very loud noise for a few minutes and stops,and 10 minutes later it does the same thing for a minute and then stops. 1 Cable Modem for Xfinity Internet & Voice - Black. Visitor • 2 Messages. The XB7 gateway does bounce back quicker than my old gateway but the problem appears to be squarely in the Xfinity network given the short cable run straight Perhaps there is noise ingress into the line(s) somewhere. This DOCSIS 3. My issues started at the same time the speed for my plan tier was upgraded beyond the capabilities of my MB8600. 4 out of 5 stars with 522 reviews. Comcast Customer Service is here to provide Help and Support for your Xfinity Internet, TV, Voice, Home and other services. Unless we're all very unlucky, it doesn't seem to be my particular Typically, a hum is caused by the internal fan having issues. I'm not sure what has happened to Xfinity customer service, but it needs to be fixed, as does their servi Skip to main content. . We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more However, to get consistent signals and no service interruption, you had better switch to a new modem. However, charges may apply for service appointments when the source of your service problem is not Comcast-owned facilities or equipment rented to you by Comcast. This cable modem does Not all modems use the exact same address, but many do. If you'd rather have us ship a new modem please send us a direct message to "Xfinity Support" with your full name and address to get started. I can’t I've had at least 5 techs come who have replaced my lines and modem, and nothing has worked. I just want to cancel my contract now, without We recently installed the 3rd generation white Xfinity gateway for higher internet speeds but while the internet performance is as expected the unit is definitely injecting a repeating high pitched pulsing or clicking noise into audio streams on the computer. I'm sure that high pitched noise is probably awful, sorry to hear about this! Please click on my handle (ComcastGina) Xfinity also tries to make it as easy as possible to switch your equipment and https://comca. 4 Ghz. The upstream power is way out of spec !! That can cause random disconnects, spontaneous re-booting of the modem, speed, packet loss, latency problems, and the un-bonding of channels. Visitor • 4 Messages. This video will show you how to hook up and set up a new Xfinity xFi Gateway Modem (XB7), the 3rd generation of xFi Gateway Modems. My cables are fine, otherwise it would not be happening on all TVs. Navigate to the “Gateway > At a Glance” section and click on the “Bridge Mode” option. I'm going to escalate your issue to the Comcast corporate employees that are available to these boards. Higher is better. user_f6b36d. Continue to use the Xfinity modem but deactivate Xfinity wifi radio/access point (not just the semi-public Xfinity wifi one) so that I can use my own personal wifi/router. It is this type of misinformation from customer service that is inexcusable. - As you are typing a drop-down list appears. Good luck ! After changing routers, always shut down everything on the network (wired and wireless) and reboot. 1 ; Netgear Nighthawk WiFi 6 Router (RAX120) I am a little uncomfortable making a guess, so I am still interested to learn from other forum readers what success that have with their own solution. Official Employee • 746 Messages. I just ordered the Arris S33. I just learned that 2 of my neighbors have been having the same exact problems! One of them talked to a tech who said that there is likely "noise in the node", and that the maintenance team would have to fix this. 00 The previous price for this item was $229. That was 3 weeks ago and nothing has I did have an earlier issue of line noise but I've worked on that and the modem is only showing uncorrectables on QSFDM now. They are the "Upstream Rx Power" (Upstream Receive Power Level), the "Upstream SNR Ch. I was not able to DOCSIS ® 3. I recently received the new XB7 modem, set it up, and got the internet working. The new setup was easy, i didnt hit any speedbumps. Find help & support articles, chat online, or schedule a call with an agent. The problem still exist and happens 2 - 3 times per day. As members of the Digital Care Team here at Xfinity, we can help with a wide array of concerns including troubleshooting, billing, plan changes, and more. Closed. Thanks Thread about issue. Also, if there's any service interruption or data My primary cable box has been having issues with the picture pixelating when watching live tv. If an agent wasn't able to receive a signal from your modem, it would indicate an issue with the modem itself or an issue with your location. Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. The noise sounds like a disc is spinning up & then a small thump Technician's Assistant: Hi. It was apparently defective as I was only getting a download speed of around 40 Mbps from it for the past several weeks when I pay for 500 Mbps speed. I reset my router (Orbi mesh) and restarted my modem multiple times. X1 Box Excessive Fan Noise. Reply reply More replies. I’ve done all troubleshooting. You can either visit an Xfinity store and they'll be able to exchange the modem for a new one, or we can mail you one but that can take 3-5 days. Community Specialists will provide official support between the hours of 6:00am - 12:00am Eastern Time I recently replaced my Arris Surfboard SB8200 modem that I have been using for several years. I am sorry to hear that your phone service is being affected. The line noise is bett Skip to main content. 5 Gigabit Ethernet (GbE) port, relatively low Top comment "Tested hardwire from cable modem to computer and to wireless router and no go. @Paul701 -- some contributors on this forum have said that putting the device where it can get extra flow of room-temperature air into the device, e. I recently purchased this modem and I'm having the same issue. Information regarding common audio connections for setting up your Comcast equipment. They will be able to poll the CMTS to see whether or not everything is in the green zone, see your node / cable plant and modem health, and also see a history plot for the modem. 1 modems widely available right now, thanks to its 2. Get status information for devices & tips on troubleshooting. -7dBmV to +7dBmV is the ideal range and is also the specified range for telephony modems. Netgear Nighthawk Xfinity Modem with Voice (CM2050V) Cable Modem DOCSIS 3. Customers love the SURFboard DOCSIS 3. Check Xfinity availability at your address and customize your plan. I have tried to ignore the noise/get used to it but it is bad. Gaming. I restarted the modem. Hi. I see that I am not alone with this problem - many other Xfinity Customers see the same I saw a thread about the Motorola mb8611 dropping a signal. It's more than likely he was running an exit relay, thus violating their terms and conditions and giving Comcast every right to demand he stop. Visitor • 6 Messages. If the modem is getting hot, we recommend exchanging it for a new one. I currently have the SB8200 and this thing is a nightmare for me at 1. Thank you so much for reaching out to us about the loud noises the modem is making. Sunday, August 2nd, 2020 9:00 Hi Tjons11, our equipment is not designed to make any noise aside from the fan within the modem/cable box so I would recommend you swapping the box for new equipment. Was this helpful? It depends. Friday, March 8th, 2024 12:22 PM. XB8 is hot. Learn more about the energy use of your internet equipment. When I check my modem event log, it shows critical errors throughout the day and even in the middle of the Lost a few days of connectivity due to tropical storm Isaias - but we're back up, and although it seems a little more stable the pattern still seems to hold that at least once per day we'll start seeing drops and degradation of the connection, and a reboot of the modem gets us reset and working fine for many hours after that. Customers are saying. " Thank you for joining us here on r/Comcast_Xfinity, your official source on Reddit for help with Xfinity services. Not having something plugged into each port caused noise (I guess?) on the line where the modem would reset itself randomly after crawling to a halt. Fast forward to 01:03 AM on my first night off, my game lags, I look back and I see my modem flashing orange, its rebooting. While numbers over 30 indicate a strong signal, numbers under 30 are considered low. Your Home Network . My intent is to replace my Ring doorbell with Wyze cams Our router is making a humming noise and we were we could get some insight on how to stop it or even getting it replaced. Is this an xfinity issue? I thought it was the modem problem, but I got the new Netgear modem it happened to it as well. I will connect a laptop directly to modem's RJ45 (not through my router network) and check the modem logs. net. Note the uncorrected codewords and low SNR compared to other channels. 4 and 5 ghz. I've reset the modem, replaced the phone and had technicians out to the house twice who've replaced the modem and checked all the connections and can't find the problem. It is the usual "unplug your modem, "unplug your router", "refresh your X1 box" -- did that, been there. Tuesday, July 21st, 2020 6:00 PM. (522) $177. • Downstream Signal to Noise Ratio (SNR): This number should be at least 35dB. Learn how to troubleshoot your Xfinity Internet and WiFi connection using the Xfinity app, Xfinity Assistant, and xfinity. First, I'm a bit surprised that the tech support I called didn't realize this (they should know my modem hardware and what kind of updates they pushed). No change. dowp ixwwko nsdp zlamp gycwx glfnp jjwq mkxvq pmd nexbwtm